AIMA Technology Group

AIMA TECHNOLOGY GROUP CO., LTD PRIVACY POLICY

AIMA TECHNOLOGY GROUP CO., LTD

PRIVACY POLICY

Last Updated: 22 July, 2024

AIMA TECHNOLOGY GROUP CO., LTD (hereinafter referred to as “AIMA”, “we”, “our”, “us”) provides the following services for use in conjunction with various AIMA products (“Products”):

(1) AIMA user website and user accounts that may be accessed at https://global.aimatech.com/, and all associated sites connected with https://global.aimatech.com/, excluding any third parties’ sites (the “Website”);

(2) Any services available on the Website (“Available Services”).

The term “AIMA Services” means the Website and Available Services.

This Privacy Policy explains how AIMA handles the collection, storage, and disclosure of information, including personal information, regarding AIMA Services. It also applies to any information we collect from the operation and use of Products we sell while connected to AIMA Services and any other AIMA services that link to this Privacy Policy.

You will need to register an account via a Website or Mobile App to access AIMA Services. To seek to provide you with a better experience, to improve AIMA Services or otherwise where you have consented, with such account without a new registration, you may access other services provided by AIMA over the Internet and/or mobile applications. You may also from time to time ask us to migrate or export your personal information contained in one service to another service, where such migration option is available. Any applicable privacy policy may apply to specific services provided by AIMA. You are advised to read this Privacy Policy and any specific policy for your interest before using the services. We are committed to protecting the privacy, confidentiality, and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.

We may modify this Privacy Policy at any time, provided certain provisions of this Privacy Policy prove to be incomplete or outdated and further provided that these changes are reasonable for you, taking into account your interests. If we make material changes to this Privacy Policy, we will notify you by the email address specified in your account or by means of a notice on the Website or apps of any such changes.

By using AIMA Services and Products, or other acting as permitted by the applicable laws, you are deemed to have read, acknowledged, and accepted all the provisions stated herein in this Privacy Policy, including any changes we may make from time to time. To comply with applicable laws, including local data protection legislation (e.g., General Data Protection Regulation in the European Union), we will specifically seek prior express consent for the particular processing (e. g., providing marketing materials to you) of personal information. Furthermore, we are committed to protecting the privacy, confidentiality, and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.

You can determine when this Privacy Policy was last revised by referring to the date it was “Last Updated” above.

1. Definitions

2. The Type of Personal Information We Process and Why We Collect it

3. How We Use Your Personal Information

4. Cookies and Other Technologies

5. How We Share Your Personal Information

6. Securing Your Personal Information

7. Your Rights and Retention of Your Personal Information

8. Social Networks

9. Children’s Privacy

10. Global Operations and Data Transfers

11. Contact Us

12. Additional Terms

1. Definitions

Personal information shall have the same meaning as “personal data” and shall include any information relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. Examples of personal information include your name, telephone number, email address, physical address, and payment information.

Personal information also includes information that alone cannot directly identify you, but when used with other information, to which we have access, can identify you, such as product serial numbers, log data that automatically records information about your visit (such as your browser type, domains, page views, the URL of the page that referred you, the URL of the page you next visit, your IP address, and page navigation), unique device ID collected from Products and your mobile devices, data from cookies, pixel tags, and web beacons, the country and time zone of the connected Product, geo-location, mobile phone carrier identification, and device software platform and firmware information.

Administrator means anyone who creates and establishes an organizational structure for your Enterprise/Organization/Team and manages the use of Solutions with administrative privileges on behalf of the Enterprise/Organization/Team.

Individual User means any data subject who is a user of AIMA Services, including but not limited to employees of your Organization/Enterprise/Team.

Alarm Receiving Center means the operation center to provide alarm services such as services of alarming abnormal events of the receiving equipment.

Third Party Services means the operation center provided to Individual Users by any third-party service providers including without limitation Alarm Receiving Center, of which, the third-party service providers can, with or without the permission by Individual Users granted through AIMA Services(but shall agree with Individual Users on such service providing separately if no authorization through AIMA Services is required), provide remote monitoring services, including i) alarming abnormal events of the receiving equipment; ii) obtaining device parameter information and arming and disarming the device; iii) video preview, video playback, picture capture, PTZ operation, video download within specific timing, etc.

2. The Types of Personal Information We Process and Why We Collect It

To provide AIMA Services to you, as a controller or processor, we collect and process your Personal Information. We will ask you to provide the Personal Information that is necessary to provide those services to you, and we process the Personal Information which you voluntarily provide to us. If you do not provide your Personal Information, we may not be able to provide you with our Products or AIMA Services.

Here are more details on the types of Personal Information we collect when you use AIMA Services and Products:

When you create your account to use AIMA Services (“Account”), we will collect information including your phone number and email address.
When you respond to our e-mails, contact our customer service, or use other customer support tools, we collect your information to support you, verify your identity with your Account profile information, and confirm your Product.
When you use Third Party Services, in general, the corresponding third-party service providers shall collect and process your Personal Information for providing services only after obtaining your authorization for permissions or offline consent, specifically, certain permission(s) managed through AIMA Services, such as product configuration permission and product sharing permission, may be reserved to such third-party service providers by default to the extent that it is necessary under a specific service situation. You, as the data subject, are suggested to learn about detailed influences of permissions authorization or reservation as listed in the Permission Statement and shall agree with the third-party service providers separately about related data protection obligations.
Other Personal Information you provide us with.

3. How We Use Your Personal Information

We process your Personal Information as a controller: (1) to provide AIMA Services described in the Terms of Services; (2) in furtherance of our legitimate interests in operating AIMA Services and business; and (3) with your consent.

In some cases, we may process your information to comply with applicable law, legal process, or regulation, e.g. meeting a legal obligation, a court order, official request, or other binding decision(s), such as sharing data with law enforcement or tax authorities.; protect any person from death or serious bodily injury; or carry out a task in the public interest.

(1) Examples of AIMA processing your personal information to provide you with AIMA Services include:

a. Providing, processing, maintaining, improving, and developing the AIMA Services and Products.

b. Providing support and responding to your requests and inquiries.

c. Communicating with you about AIMA Services, your Products, or addressing any general queries, such as updates, and customer support.

d. Sending you reminders, technical notices, updates, alerts, support and administrative messages, service bulletins, and requested information.

(2) Examples of AIMA processing your information in furtherance of our legitimate interests in operating AIMA Services and business include:

a. For fraud prevention and detection.

b. Increasing the safety of AIMA Services and Products – for example, for user authentication, security protection, fraud detection, filing, and backups.

c. Analyzing and developing statistical information about the use of AIMA Services to better improve AIMA Services.

d. Enhancing other information we have about you to help us better understand you and determine your interests.

e. Protecting our rights or property, enforcing our Terms of Service and legal notices, and for the establishment, exercise, and defense of legal claims.

(3) Examples of AIMA processing your Personal Information with your consent, include:

a. Contacting to tell you about our Available Services and Products as well as other promotions, which we believe may interest you unless you advise us that you do not wish to receive marketing or market research communications from us or unless you have not given us your consent in line with Applicable Data Protection laws.

b. Collecting feedback or answers to our questionnaires from you to improve our Services and Products, and develop new features.

4. Cookies and Other Technologies

We also use cookies, web beacons, and other technologies to keep records, store your preferences, improve our advertising, and collect information such as log data and device data. This allows us to better understand how you use AIMA Services and Products, diagnose and troubleshoot any problems you’re having, and otherwise administer and improve AIMA Services and Products.

5. How We Share Your Information

We do not sell any Personal information to third parties. AIMA may share personal information with third parties based on non-disclosure agreements. You hereby consent that we may disclose personal information to these third parties:We share your personal information with AIMA affiliates , who are required to use that information following the purposes described in this Privacy Policy.
We use service providers, vendors, technicians, and other third parties to help us process, store, and protect some of your data and otherwise help us administer our Products and AIMA Services effectively, provide a better user experience, process your purchases, and increase the quality of our Products and AIMA Services. These third parties are forbidden from using your personal information for non-AIMA purposes and are required to protect your information under this Privacy Policy and applicable laws.

We may provide information to third parties if we believe in good faith that we are required by mandatory law to do so. For example, to comply with legal orders and government requests; respond to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts; to protect the interests of our customers and users of AIMA Service; to respond to claims that any content posted or displayed using AIMA Service violates the rights of third parties; in an emergency protect the health and safety of users of AIMA Service or the general public; or to enforce compliance with our Terms of Service.

If AIMA and/or all or part of our assets are ever sold or transferred, your personal information may be among the items sold or transferred. Under such circumstances, we will notify you by the email address specified in your account or by means of a notice on the website of (i) the identity and contact information of the purchaser or transferee, (ii) your right to revoke your consent to the provision of personal information, and (iii) how you may revoke such consent.

We share information to protect our legitimate business interests when we believe in good faith that we are required or permitted by law to do so. For example, we may share your personal information as needed to support auditing, compliance, and corporate governance functions; to combat fraud or criminal activity; to protect our rights or those of our affiliates and users; or as part of legal proceedings affecting AIMA.

We may also disclose non-personal information (for example, aggregated or anonymized data) publicly or with third parties, provided those data have been rendered anonymous in such a way that the data subject is no longer identifiable. For example, we may share non-personal information:

for the same reasons we might share Personal information;
to better understand how our customers interact with AIMA Services and Products, to optimize your experience, improve our products, or provide better services;
for our own research and data analytics; or
to our vendors for their analysis and research.

6. Securing Your Personal Information

AIMA has implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. We also conduct periodic reviews and assessments of the effectiveness of our security controls.

Notwithstanding the above, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, AIMA cannot guarantee that your personal information is under absolute security with the existing security technology. However, we will handle personal data breaches as required by applicable data protection law which includes, where required, notifying the breach to the relevant data protection supervisory authority and data subjects.

If you have any questions about the security of AIMA Services, you can contact us by phone at or email at ambusiness@aimatech.com .

7. Your Rights and Retention of Your Personal Information

AIMA generally stores your personal information on AIMA’s servers which is established upon third-party servers, including Amazon Server , until you delete or edit it, or for as long as you remain an AIMA user to provide you with the most relevant offers. Please contact us using the contact details below if you would like more information about our retention policies.

Keeping your personal information current helps ensure that we provide you with the most relevant offers. You can access, update, or delete your personal information via your Account profile by selecting the “Person” button . We are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data. Your personal information might not be immediately deleted, as we are required to retain records relating to previous purchases through AIMA Services for financial reporting and compliance reasons according to applicable laws. In addition, because of the way we maintain certain services after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.

We will retain your personal information for the period necessary to fulfill the purpose outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law.

8. Social Networks

Links to other websites

We may permit others to link to AIMA Services or to post a link to their website. We do not endorse these websites and are not responsible for other websites or their privacy practices. Please read their privacy policies before submitting information.

9. Children’s Privacy

AIMA does not intend that any portion of its AIMA Services will be accessed or used by children under the age of 18, or equivalent minimum age in the relevant jurisdiction and such use is prohibited. AIMA Services are designed and intended for adults. By using AIMA Services, you represent that you are at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction and understand that you must be at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction to create an account and purchase the goods or services advertised through AIMA Services. If we obtain actual knowledge that an account is associated with a registered user who is under the age of 18 years old, or equivalent minimum age in the relevant jurisdiction, we will promptly delete information associated with that account. If you are a parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction and believe he or she has disclosed personal information to us please contact us by phone at or email at ambusiness@aimatech.com . A parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction may review and request deletion of such child’s personal information as well as prohibit the use thereof.

10. Global Operations and Data Transfers

We transfer and process your information globally, both in our facilities and with service providers or partners, regardless of where you use our services. As AIMA operates globally, we may transfer your personal information to our affiliates worldwide when processing that information for the purposes described in this Privacy Policy. For example, if you request customer services from AIMA, our colleagues in China may access certain of your information (wherever you are located) to provide the requested services to you. We shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be under requirements under your applicable local data protection laws by putting in place appropriate safeguards. You hereby agree to transfer the data and you have the right to be informed of the appropriate safeguards taken by AIMA for this transfer of your Personal information.

Currently, we have data centers in Hong Kong. The laws, regulations, and standards of the country in which your information is stored may be different from those of your own country. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.

11. Contact Us

Please contact us if you have any questions or comments about our privacy practices or this Privacy Policy. You can always reach us by phone at or email at ambusiness@aimatech.com . Please provide (i) your name (or account user name) and preferred method of contact, and (ii) the details of your request or comment along with any corresponding website links.

12. Additional Terms

EU/UK addendum

If you are located in the European Economic Area (“EEA”) or the United Kingdom, please note.

i) For purposes of EU data protection legislation, AIMA TECHNOLOGY GROUP CO., LTD, located at, China, is the data controller responsible for the personal information processing covered by this Privacy Policy.

ii) You have a right to object to the processing of your Personal Information where the processing is carried out for our legitimate interests. Subject to limitations in applicable data protection laws, you have certain rights concerning your Personal Information, such as the right of access, rectification, erasure, restriction, objection, portability, and the right not to be subject to decisions based solely on automated processing, including profiling. To exercise your rights, please contact us. You also have the right to withdraw your consent at any time, free of charge. The withdrawal of your consent shall not affect the lawfulness of processing based on consent before its withdrawal. However, your withdrawal may affect your continued use of AIMA Services. If you have concerns about how we handle your Personal Information, you have the right to complain to a data protection authority.

US addendum

If you reside in some states of the United States, you may have additional privacy rights according to those state privacy laws.